Shipping policy

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Shipping Policy

Vestra is currently accepting preorders. Here's everything you need to know about how and when your order ships.

Preorder notice

All orders placed right now are preorders. By placing an order, you understand that your item is not in stock for immediate dispatch and will ship once preorder fulfillment begins.

Processing & delivery time

Preorders will take up to 60 days from the date of purchase to be processed, fulfilled, and delivered. Most orders may arrive sooner, but please allow the full window before reaching out about your order's status. You'll receive an email with tracking details as soon as your order ships.

Order confirmation

After you place your order, you'll get a confirmation email at the address you provided. If you don't see it, check your spam or junk folder before contacting us.

Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you complete your purchase.

Delays

Because these are preorders, occasional delays can happen due to production, supplier, or carrier factors outside our control. If your order will exceed the 60-day window, we'll email you an update. We appreciate your patience while we prepare your order.

Incorrect address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us as soon as possible and we'll try to update it before your order ships.

Tracking your order

Once your order is dispatched, we'll send a tracking number by email so you can follow its progress.

Questions

Reach us at vestra.store@outlook.com and we'll help you out.

This policy is for a school project and is not a real commercial offer.